Talks (2003-2005)

Plain Language and the Web
(available as pdf, [2.05 MB])

November 2005
Plain Language Conference
Washington, DC

Creating usable and accessible web content: What research from several fields tells us

May 2005
Usability Professionals' Association Chapter Meeting
London, England

A new take on heuristic evaluation: Bringing personas, tasks, and heuristics together with a new model for understanding older adults as users
(with Dana Chisnell and Amy Lee)
For the research papers on which this talk is based, see the reference under AARP Audience-Centered Heuristics on the Handouts page.

May 2005
Society for Technical Communication
Seattle, Washington

also in slightly different form, June 2005
Usability Professionals' Association
Montreal, Canada, and

again in shorter form with Amy Lee
October 2005
Aging by Design II
Bentley College      
Waltham, Massachusetts

Lessons Learned from Web Site Usability Testing
(available as pdf, [1.5MB] from the Society for Technical Communication's web site)

May 2005
Society for Technical Communication
Seattle, Washington

Moving Forms to the Web
(available as pdf, [1.26 MB])

June 2004
Usability University
Washington, DC

Yours, mine, and ours: Connecting ourselves and the communities we belong to
(available as pdf, [965 KB])

June 2004
Usability Professionals' Association (keynote)
Minneapolis, MN

Achieving Experience Equity and Universal Usable Access:  Research Results and an Innovative Future
(with Mary F. Theofanos)
For the research papers on which this talk is based, see the pdf links on the Papers page.

June 2004
Usability Professionals' Association
Minneapolis, MN

also in slightly different form, May 2004
Society for Technical Communication
Baltimore, MD and

again in slightly different form, April 2004
University of Washington
Seattle, WA

Applying Research to Practice:  What's Relevant Today?
(available as pdf, [1.02 MB])

May 2004
Society for Technical Communication
Baltimore, MD

Getting the Best Data You Can

December 2003
Interagency Response Error Group
Arlington, VA

Introducing Usability and User-Centered Design

October 2003
part of Usability in E-government workshop
UA-Expedition Collaboration Workshop #29
at NSF, Arlington, Virginia

50 Ways to Lose Your Audience

October 2003
Forum sponsored by the Plain Language Action Information Network
Bethesda, Maryland

Telling Stories: The Power of Scenarios in User-Centered Design

September 2003
Keynote to Yggdrasil (a conference of the Norwegian Computer Society)
Sandefjord, Norway

Developing Documents for People Who Do Not Have Time to Read

September 2003
Talk at Yggdrasil
Sandefjord, Norway

Focusing on Content: Writing for Information-Rich Web Sites

June 2003
American Psychological Association
Washington, DC

Moving Forms to the Web

May 2003
FedWeb conference
Arlington, Virginia

Creating Effective Portals and Other Home Pages

May 2003
National Cancer Institute Communication Technologies Branch seminar series
Rockville, Maryland

Involving Users in User-Centered Design

May 2003
Society for Technical Communication annual conference
Dallas, Texas

Improving the Bottom Line: 10 Keys to Managing a Successful E-Services Project

April 2003
Keynote for Hot Topics in Usability 2003
London, England

Focusing on Content: Writing for Information-Rich Web Sites

April 2003
Society for Technical Communication Puget Sound Chapter
Seattle, Washington

Clear Communication in Science

April 2003
FDA Science Forum
Washington, DC

Focusing on Content: Writing for Information-Rich Web Sites

February 2003
National Cancer Institute Communication Technologies Branch seminar series
Rockville, Maryland