Books

For more details about any of the three books, click on the book cover or title.

Letting Go of the Words
Writing Web Content that Works
Janice (Ginny) Redish
ISBN 978-0-12-369486-7
Morgan Kaufmann / Elsevier

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People come to web sites for the content – for the information that answers their questions and lets them complete their tasks. In Letting Go of the Words, Ginny Redish provides easy-to-read guidelines with many full-color examples to help you plan, organize, write, and revise web content so that it is easy to find and easy to use.

User and Task Analysis for Interface Design
Hackos, JoAnn & Redish, Janice C.
ISBN 0-471-17831-4
New York, NY: John Wiley & Sons, 1998.

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To design a usable and useful product (software, hardware, documentation, or training), you must understand the users, their tasks, and the environments in which they will use the product. Ginny's book (written with JoAnn Hackos) gives you practical ideas and techniques for getting out to see and work with users before you design the product.

A Practical Guide to Usability Testing
Dumas, Joseph S. & Redish, Janice C.
ISBN 1-84150-020-8, 1999 (revised edition)
Originally published 1993 by Ablex Publishing,
Revised edition from Intellect, Ltd.

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Get it now from Intellect Books.

This is an extremely practical introduction to usability, to incorporating usability throughout design and development, and to all aspects of usability testing:  planning and conducting tests, analyzing the data, communicating and using the results.