Older Adults

A 2012 book chapter

Chisnell, D. and Redish, J. C., 2012, Modelling Older Adults for Website Design, in E. Loos, L. Haddon, and E. Mante-Meijer (Eds.), Generational Use of New Media, Ashgate, 107-128.

Reports of studies funded by AARP

AARP Audience-Centered Heuristics: Older Adults.(pdf, 106 Kb)
Twenty heuristics, each with several questions, from the following two studies.

Chisnell, D. and Redish, J. C., 2005, Designing Web Sites for Older Adults: Expert Review of Usability for Older Adults at 50 Web Sites. (pdf, 1.8 Mb)

Chisnell, D. and Redish, J. C., 2004, Designing Web Sites for Older Adults: A Review of Recent Research. (pdf, 397 Kb)


Other publications from the AARP studies

Chisnell, D., Redish, J. C., Lee, A. 2006, New Heuristics for Understanding Older Adults as Web Users Technical Communication, 53 (1), February, 39-59. (pdf, 1.8 Mb)

Chisnell, D. and Redish, J. C., 2005, Who Is the Older Adult in Your Audience? Intercom, January, 10-14.


Other articles originally on the AARP site, olderwiserwired

Chisnell, D., Lee, A., and Redish, J. C., 2004, Recruiting and Working with Older Participants in Usability Studies (pdf, 156 Kb)

Tullis, T., 2003, Eight Lesson Learned and Design Implications.(pdf, 33 Kb)
For more on the study that led to these lessons learned, see the link below to Chadwick-Dias, et al., 2003.


Other useful resources on older adults

Arch, A., Abou-Zahra, S., and Henry, S. L., 2009, Older Users Online:  WAI Guidelines Address the Web Experiences of Older Users, User Experience, 8 (1), 18-19,

Chadwick-Dias, A., McNulty, M., and Tullis, T., 2003, Web Usability and Age:  How Design Changes Can Improve Performance, Proceedings of CUU '03, ACM Digital Library.

Chadwick-Dias, A., Tedesco, D., and Tullis, T., 2004, Older Adults and Web Usability:  Is Web Experience the Same as Web Expertise? Proceedings of CHI 2004, ACM Digital Library.

Engdahl, K., Leclerc, K., and Loring, B., 2009, Conducting Field Studies with Older Adults, User Experience, 8 (1), 14-17.

Gazzaley, A., 2009, The Aging Brain, User Experience, 8(1), 10-13.

Gregor, P., Newell, A. F., Zajicek, M., 2002, Designing for Dynamic Diversity – Interfaces tor older people, Proceedings of Assets 2002, ACM Digital Library.

Keates, S. and Trewin, S., 2005, Effect of Age and Parkinson's Disease on Cursor Positioning Using a Mouse, Proceedings of Assets '05, ACM Digital Library.

National Institute on Aging, 2009, Making Your Website Senior Friendly, (guidelines for web sites for older adults).

Quesenbery, W., 2006, More Alike Than We Think, UXMatters.